The AI Customer Engagement Platform
Omnisetu is a full AI platform: build agents with a knowledge base and function tools, automate workflows, manage every channel from one inbox, run campaigns, and sync it all to CRM. One system - not ten tools stitched together.
Capabilities
One platform, twelve capabilities
Stop stitching together disjointed tools. Omnisetu unifies every dimension of modern customer engagement into one intelligent platform.
Application
One secure workspace for every brand, client, and channel.
Running an agency with 12 clients? Managing 3 brands under one company? Create a dedicated Application for each - with its own connected channels, team members, and automation flows.
Connect WhatsApp, Facebook, Instagram, Telegram, Email, Twilio, TextMagic, and your website chat widget in minutes. Each Application keeps conversations isolated, organized, and fully auditable.
Build once. Replicate across clients. Scale without complexity.
Omnichannel inbox
Every message. Every channel. One team view.
In just 90 seconds, your team receives a WhatsApp message, an Instagram sales inquiry, and a billing email. Without a shared workspace, someone's waiting.
Omnisetu unifies WhatsApp, Facebook, Instagram, Telegram, Email, SMS (via Twilio/TextMagic), and website chat into a single queue equipped with labels, internal notes, and smart assignment.
One customer. One continuous thread. Regardless of which channel they choose.
Automation capabilities
Automation that runs while your team is offline.
A prospect comments on your Facebook ad. Within 3 seconds, Omnisetu sends a DM, qualifies the lead, and routes it to the right sales rep with the full conversation history.
Build these flows visually: drag triggers, add conditions, connect channels, wire in webhooks. No code. No developer dependency. Flows that would take an engineer a week to build take you 20 minutes.
Facebook auto-replies · Instagram DM sequences · WhatsApp lead capture · Email 24/7 Replies · Conditional branching · CRM/webhook sync
Broadcast & campaigns
98% open rates on WhatsApp. 3× higher than email.
Your last email campaign had a 21% open rate. Your next WhatsApp broadcast can reach 98%. Send targeted messages to segmented contact lists - by purchase history, engagement, location, or custom tags.
Connect Gmail, Outlook, or any SMTP provider for email campaigns. Or launch WhatsApp broadcasts with delivery tracking, open rates, and click analytics - all from the same dashboard.
Reach the right customers, on the right channel, at the right moment.
AI bot builder
Included native AI - no $29/mo add-on required.
Not every team has the same automation maturity. Omnisetu gives you three paths built natively into every paid plan:
① Dialogflow Integration - Connect your NLP agent across channels instantly. ② LLM Knowledge Base - Upload docs and FAQs; the AI answers in your brand voice. ③ Build powerful automation workflows with a visual drag-and-drop builder. Add messages, user inputs, conditions, webhooks, and human handovers-without writing code.
Live chat & human handover
AI handles the volume. Agents handle the moments.
A customer asks about pricing - the bot answers instantly. If they want to negotiate, the bot seamlessly transfers the chat to your sales team with complete customer details and message history.
Manage live conversations across WhatsApp, web chat, Instagram, and Facebook from one dashboard. Agents see the full history, pick up right where the bot left off, and close deals or resolve issues in real time.
Perfect for sales teams closing high-value deals and support teams handling escalations without delay.
How it works
One workspace. Three capabilities. Full coverage.
Most platforms give you an inbox, or automation, or campaigns. Omnisetu gives you all three - working together from a single workspace.
Automation & AI Workflows
Visual drag-and-drop flows for auto-replies, lead capture, and AI chatbots that run 24/7 across every connected channel - no coding required.
AI resolves 70% of routine queries without agent involvement.
Omnichannel Inbox
WhatsApp, Facebook, Instagram, Email, Telegram, and website chat - all in one queue. One customer, one thread, regardless of channel.
Teams report up to 60% faster first-response times.
Broadcast & Campaigns
Send WhatsApp broadcasts and email campaigns to segmented contact lists with real-time delivery tracking, open rates, and click analytics.
WhatsApp broadcasts achieve up to 98% open rates vs 21% for email.
Automation & AI
AI Studio - visual automation builder
Design multi-step customer journeys across every channel - without writing a single line of code.
A customer clicks your Facebook ad → receives a WhatsApp welcome message → answers 3 qualifying questions → gets routed to your sales team with every answer attached. That entire flow? Built in 20 minutes with AI Studio's visual drag-and-drop builder.
Connect nodes to define how your platform responds to every customer action - from capturing leads and collecting contact details to routing inquiries and escalating conversations to live agents. Build once, deploy across all connected channels.
- Send Message - deliver text, images, buttons, or carousels
- Collect Input - capture names, emails, phone numbers, and custom fields
- Condition - create dynamic paths based on user responses or tags
- Webhook - trigger external APIs and sync data with your CRM or backend systems
- Human Support Transfer - route conversations to a live agent when needed
Unified Inbox
All your channels. One intelligent hub.
Connect every communication platform your customers use - without the complexity of managing each one separately.
Your customers are active on WhatsApp, Facebook, Instagram, Telegram, and your website - all at the same time. Switching between multiple tools to respond is slow, inefficient, and difficult to scale.
Omnisetu unifies all your channels into one dashboard - including WhatsApp, Social DMs, Email, SMS, and website chat.
Platform Comparison
Why Omnisetu
Most platforms force you to stitch together 3 to 4 different tools. Omnisetu brings all 11 core capabilities under one roof.
| Capability | OmnisetuAll-in-one | Typical Omnichannel Tool | Typical AI Chatbot Tool |
|---|---|---|---|
| Omnichannel Inbox | |||
| AI Agents | Add-on | ||
| Knowledge Base (RAG) | Sometimes | ||
| Workflow Automation | Limited | ||
| Broadcast & Campaigns | |||
| CRM | |||
| MCP Tools | |||
| Function Tools | Rare |
Why it matters
You've tried the pieces. Here's the whole picture.
Most tools solve one part of customer communication. Omnisetu brings inbox, automation, AI, and campaigns together - in one platform built for how modern teams actually operate.
Single-channel bots
A customer starts on Instagram, follows up on WhatsApp, then emails your support team. Single-channel tools lose context at every transition - forcing customers to repeat themselves and your team to work blind.
Omnisetu preserves complete conversation history across every channel in a single shared inbox. One customer. One continuous thread. Every message in sequence - no matter where it started.
Automation-only platforms
Automation handles routine questions well - until a customer needs real help. Without built-in live chat, conversations stall with bots and escalate to email or phone, increasing response time and cost.
Omnisetu combines AI automation with real-time human support in the same inbox. Bots handle repetitive tasks; agents step in for complex issues - with full context preserved and zero disruption to the customer.
Inbox without AI
Shared inboxes improve collaboration - but still rely entirely on agents to respond to every message. As volume grows, this model breaks. Response times spike, agents burn out, and service quality drops.
Omnisetu includes AI Studio - build custom chatbots trained on your own business data, no developers required. Automate FAQs, lead qualification, and appointment booking 24/7 so agents only handle high-value conversations.
CRM bolt-on chat
Many CRMs added messaging as an afterthought. Strong in data management, but clunky and slow for real-time, multi-channel conversations.
Omnisetu is built from the ground up for customer conversations. Shared inbox, automation, broadcasts, AI bots, and live chat - designed as one system, not stitched together. Conversation-first, not data-first.
Single-channel bots
Already using another customer engagement tool? Migration takes less than a day - and our team will help you every step of the way.
Pricing
Simple pricing. Powerful platform.
Choose the plan that fits your needs. Upgrade or downgrade anytime.
Choose your Plan
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Perfect for trying Omnisetu
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Small businesses
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Most customers
Business
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Unlimited
Core Platform & Capacity
Ai & Intelligence Engine
Automation & Integrations
Enterprise & Support
Testimonials
What our customers say
Real stories from teams using Omnisetu to automate conversations, reduce response time, and improve customer satisfaction
TRUSTPILOT RATING
FAQ's
Common Questions
Everything you need to know about getting started, integrations, team access, and managing customers across every channel
Your competitors are already automating. Are you?
Stop wasting time switching between messaging apps. Omnisetu unifies WhatsApp, Instagram, Email, and every channel into one workspace — with 24/7 AI that qualifies leads and answers questions automatically.
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