AI-Powered Ecommerce
Drive sales, recover abandoned carts, and automate 24/7 customer support across WhatsApp, Instagram, Facebook, and Web.
Commerce
Transforming online retail
Smarter ecommerce experiences, powered by AI
67% of online carts are abandoned. Product questions go unanswered on Instagram at midnight. Promotional emails hit 21% open rates while your competitors' WhatsApp broadcasts hit 98%. Omnisetu's omnichannel platform connects every customer touchpoint - so your team captures revenue at every stage of the buyer journey.
From abandoned cart recovery on WhatsApp to AI-powered product recommendations in Instagram DMs, manage every conversation from one dashboard - and turn support interactions into sales.
Instant Response
AI answers catalog questions inside 2 seconds, 24/7.
Unified History
WhatsApp, IG, FB & Web chat synced in one thread.
AI features
Key AI-powered ecommerce features
Automate orders, recover carts, answer product questions, and simplify returns - all from one platform
Order & delivery automation
Automatically respond to order status, shipping updates, and delivery notifications by integrating with your ecommerce systems.
- Real-time tracking links on WhatsApp
- Automated shipping confirmation
- Delivery delay exception handling
Abandoned cart recovery
Engage customers who leave carts behind with automated reminders and personalized follow-ups across messaging channels.
- Shopify & WooCommerce integration
- Dynamic in-chat discount codes
- Multi-message drip workflows
Product inquiry automation
Instantly answer product questions, pricing, availability, and recommendations using AI-powered chatbots.
- AI trained on your catalog & FAQs
- Natural language size guidance
- One-click agent escalation
Returns & refund management
Simplify returns by automating return requests, refund status updates, and policy explanations.
- Self-serve return label generation
- Refund updates sent automatically
- Exchange promotion triggers
Features
Interactive ecommerce chat cards
Convert conversations into instant shopping actions
Enhance the ecommerce experience with interactive chat cards that combine rich content and real-time conversations. These cards allow businesses to showcase product details, offers, and updates directly inside the chat, along with quick replies and action buttons like “Quick Reply” or “Visit Website.”
Instead of navigating multiple pages, customers can explore products, respond instantly, and take action-all within a single conversational flow. This reduces friction, speeds up decision-making, and improves conversion rates by keeping shoppers engaged where they already are.
Rich Catalogs
Showcase high-res photos and variant prices.
Quick Replies
Allow instant clicks for swift interactions.
Omnichannel Customer Engagement
Reach customers wherever they shop
Your shoppers are on WhatsApp, Instagram, Facebook, email, and your website - all at the same time.
Your shoppers are on WhatsApp, Instagram, Facebook, email, and your website - all at the same time. A customer researches on Instagram, asks a question via WhatsApp, and checks order status through email. Without a unified view, your team is flying blind.
Omnisetu brings every channel into one inbox - with full conversation history, so your responses are always informed and personal. No repeated questions. No lost context. No frustrated customers.
- Connect with customers on multiple channels from one dashboard.
- Maintain full conversation context for smarter interactions.
- Ensure consistent messaging across all touchpoints.
- Improve response times and customer satisfaction.
- Build long-term brand loyalty and trust.
Frequently Asked Questions
Related features for ecommerce teams
Your competitors are already automating. Are you?
Stop wasting time switching between messaging apps. Omnisetu unifies WhatsApp, Instagram, Email, and every channel into one workspace — with 24/7 AI that qualifies leads and answers questions automatically.
No credit card required · 14-day free trial · Cancel anytime